Terms and Conditions
ACCEPTANCE OF TERMSSolo NZ Ltd owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions . If you do not agree, please do not use this website.
AVAILABLITYProducts may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
Product specifications may vary from what is advertised.
PRICINGAll prices in the shopping areas are in New Zealand dollars (NZ$) and include GST (15% sales tax). Solo NZ Ltd reserves the right to vary prices from time to time . Prices shown at the time of purchase are the prices you will pay. Whilst we try and to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
CUSTOMER APPLICATIONBy completing the customer application process and purchasing products from this website, an agreement exists between you and Solo NZ Ltd once Solo NZ Ltd accepts an order. Each accepted order is a separate agreement.
You must complete the customer application process before check out. You warrant that all information and data provided by you is accurate, complete and up to date. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorised person uses your username and password.
PAYMENTPayment will be in NZD. We only accept card (Visa/Mastercard) or bank transfer. We do not accept cheque or cash on delivery. Products displayed on the shopping site can be purchased using secure online Westpac Payment Express facilty.
DELIVERYThe customer shall meet the cost of delivery according to Solo’s freight share policy.
Orders will be accepted by Solo NZ Ltd, for delivery in New Zealand only. We cannot not deliver to a Post Office box. We ship our goods using PBT and NZ Couriers. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
Generally products are dispatched on the same working day as the order is received, but may take up to 7 days. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
We will notify you if your product cannot be dispatched.
Delivery charges will be added to each order and shown as a separate item before you choose to enter your payment details and confirm your order.
Many products require some assembly. With the products that require assembly you have the option to collect the item from your local dealer assembled at no extra cost to you or have the machine delivered to your address and self-assemble. Please note you should have your machine serviced by a Solo NZ Ltd approved dealer in order not to void your warranty.
CANCELLATIONSPlease contact us as soon as possible to discuss your options in case you wish to change/cancel your order as you cannot do it online.
REFUND POLICYYou may return goods to us within 14 days, providing they are in their original undamaged packaging and in new condition, for either an exchange or refund. Please note that goods returned for refund will incur a 15% re-stocking fee.
Any courier cost is non-refundable.
Electrical goods are not returnable (e.g. batteries, coils, spark plugs).
Please contact us in advance of returning items to discuss your concerns.
COPYRIGHTThe material featured on this site is the IP/copyright of Solo NZ Ltd unless otherwise indicated. It may not be reproduced or copied in any way whatsoever.
NAMES, IMAGES, AND LOGOSThe names, images, and logos identifying Solo NZ Ltd and third parties and their information, products, and services, are proprietary marks of Solo NZ Ltd or the third parties. It may not be reproduced or copied in any way whatsoever.
DISCLAIMERSolo NZ Ltd makes no representations or warranties, either expressed or implied, as to the accuracy of the information on this website, or its fitness for any purpose whatsoever. In no event will Solo NZ Ltd be liable for any direct, indirect, special incidental, or consequential damages arising out of the use of the information held on this website.
LINKING TO THE WEBSITEYou must ask permission to link directly to pages hosted on this site. Please contact the website owner. Explain how and why you wish to use the materials.
EXTERNAL LINKS ON THE WEBSITEWe are not responsible for the content or reliability of linked websites and listing should not be taken as endorsement of any kind. We have no control over the availability of linked pages.
WEBSITE OWNER INFORMATIONSolo NZ Ltd
P O Box 5395, Frankton, Hamilton 3242, NZ
19 Glennis Place, Frankton, Hamilton, 3204, NZ
07 847 3562